Terms of Service

Effective Date: March 21, 2026  |  Last Updated: March 21, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Imos Pizza ("Company," "we," "us," or "our"), governing your access to and use of the website located at imosspizz.digital and all related services, features, content, and functionality offered through this platform.

By visiting this Website, creating an account, placing an order, or otherwise engaging with our services in any manner, you expressly consent to be bound by these Terms, our Privacy Policy (incorporated herein by reference), and all applicable federal, state, and local laws and regulations of the United States. These Terms apply to all visitors, registered users, and customers alike.

If you are using this Website on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" shall refer to both you individually and to that entity. If you do not have such authority, you must not use this Website on behalf of that entity.

We reserve the right to update, modify, or replace these Terms at any time. Continued use of the Website after changes have been posted constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Imos Pizza is a food service business operating in the United States. Through our Website at imosspizz.digital, we offer the following services and features:

• Online Food Ordering: Customers may browse our menu and place orders for food and beverage items, including pizzas, appetizers, sides, beverages, and desserts, for delivery or carryout where available.
• Menu Information: We provide detailed descriptions, ingredients, pricing, and nutritional information for our food offerings to help customers make informed purchasing decisions.
• Account Management: Users may create personal accounts to manage preferences, track order history, save delivery addresses, and receive promotional offers.
• Customer Support: We offer customer service assistance through our provided contact channels to address inquiries, complaints, and feedback regarding orders or services.
• Promotional Programs: We may offer loyalty rewards, discount codes, coupons, and special promotions to registered users and customers from time to time.
• Location Services: We may provide location-based information to help users identify nearby store locations, delivery zones, and estimated delivery times.

We reserve the right to modify, suspend, discontinue, or restrict access to any service or portion of the Website at any time without prior notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation of services.

All food products displayed on the Website are subject to availability. Menu items, pricing, and availability may vary by location and may change without prior notice. Images displayed on the Website are for illustrative purposes only and may not perfectly represent the actual product served.

3. User Eligibility and Account Registration

To use certain features of our Website, including placing online orders, you must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. By using this Website, you represent and warrant that you meet this eligibility requirement.

When you create an account with us, you agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately at [email protected] if you suspect any unauthorized access to or use of your account.

You are solely responsible for all activities that occur under your account. We will not be liable for any loss, damage, or harm resulting from your failure to maintain the security of your account credentials. We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion, particularly in cases where we believe account information is inaccurate, fraudulent, or in violation of these Terms.

4. User Obligations and Prohibited Activities

By using this Website, you agree to use it solely for lawful purposes and in a manner consistent with these Terms and all applicable laws and regulations. You acknowledge that the Website is provided for legitimate food service transactions and related purposes only.

You agree that you will NOT engage in any of the following prohibited activities:

4.1 Prohibited Conduct

• Use the Website for any unlawful purpose or in violation of any local, state, federal, or international law or regulation;
• Submit false, misleading, or fraudulent information when creating an account, placing an order, or interacting with our customer service team;
• Impersonate any person or entity, or falsely misrepresent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any portion of the Website, other users' accounts, or our backend systems, servers, or databases;
• Use any robot, spider, scraper, crawler, or other automated means to access the Website without our express written permission;
• Introduce any viruses, Trojan horses, worms, malware, ransomware, or other harmful, disruptive, or destructive code to the Website;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which we determine may harm us or other users;
• Attempt to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Website or its underlying software;
• Collect or harvest personal information of other users without their consent;
• Use the Website to send unsolicited commercial communications (spam) to other users;
• Place fraudulent orders, submit chargebacks in bad faith, or abuse any promotion, coupon, or loyalty program;
• Interfere with or disrupt the integrity, performance, or availability of the Website or its associated infrastructure;
• Copy, reproduce, republish, upload, post, transmit, or distribute any content from the Website without our prior written consent;
• Engage in price manipulation, coupon stacking, or any other form of abuse of our promotional systems;
• Violate any applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act, 15 U.S.C. § 45.

We reserve the right to investigate any suspected violations of these Terms. If we determine, in our sole discretion, that a violation has occurred, we may take any action we deem appropriate, including suspending or terminating your account, canceling your orders, reporting the conduct to law enforcement, and pursuing available legal remedies.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the items selected at the prices stated. We reserve the right to accept or reject your order at our discretion. An order confirmation sent to your email address does not constitute our acceptance of the order; acceptance occurs when your order is prepared or dispatched for delivery.

You are responsible for reviewing your order carefully before submission. Once an order has been submitted and confirmed, modifications may be limited depending on the stage of preparation. Please contact us immediately if you need to make changes to a recently placed order.

5.2 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, which will be calculated and displayed during the checkout process. Prices may vary by location and are subject to change without notice. In the event of a pricing error, we reserve the right to cancel the order and notify you accordingly.

5.3 Payment Methods

We accept various forms of payment as indicated during the checkout process. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information you provide is accurate and complete. You authorize us to charge the applicable amounts to your provided payment method.

All payment transactions are processed through secure third-party payment processors. We do not store full payment card information on our servers. Our payment processing partners are required to comply with applicable security standards, including the Payment Card Industry Data Security Standard (PCI DSS).

5.4 Refunds and Cancellations

If you are unsatisfied with your order due to a verified error on our part, such as missing items, incorrect items, or quality issues, please contact us at [email protected] within a reasonable timeframe of receiving your order. Refunds or replacements will be issued at our sole discretion on a case-by-case basis. We are not obligated to provide refunds for orders where customer preferences were the reason for dissatisfaction once the order has been correctly fulfilled per the specifications submitted.

6. Delivery and Carryout

Delivery services are subject to availability based on your geographic location and may be subject to minimum order requirements and delivery fees. Estimated delivery times are provided as approximations only and are not guaranteed. Various factors, including weather conditions, traffic, and order volume, may affect actual delivery times.

You are responsible for providing accurate and complete delivery address information. We shall not be liable for failed deliveries resulting from inaccurate or incomplete address information provided by you. If a delivery cannot be completed due to circumstances within your control, additional charges may apply for redelivery attempts.

Risk of loss and title for food items pass to you upon delivery or upon your taking possession at the carryout location, as applicable.

7. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, software, and the overall design and compilation of the Website (collectively, "Content"), is the exclusive property of Imos Pizza or its licensors and is protected by applicable United States and international intellectual property laws, including copyright law under the Copyright Act, 17 U.S.C. § 101 et seq., trademark law, and other applicable laws.

The Imos Pizza name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Imos Pizza or its affiliates. You may not use any such marks without our prior written consent. All other trademarks, service marks, and trade names appearing on this Website are the property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for personal, non-commercial purposes in connection with using our food ordering services. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its Content;
• Modify or create derivative works based on the Website or its Content;
• Use any meta tags or other hidden text using our name or trademarks without our express written consent;
• Frame or mirror any portion of the Website without our express written authorization;
• Use any data mining, robots, or similar data gathering and extraction tools.

Any use of the Website or its Content not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other applicable laws, potentially resulting in legal liability.

8. User-Generated Content

If you submit reviews, comments, feedback, photographs, or other content to the Website or to any associated social media platforms ("User Content"), you grant Imos Pizza a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all rights to the User Content you submit, that the content is accurate, and that use of the content you provide will not violate these Terms or cause injury to any person or entity. We take no responsibility for User Content and reserve the right to remove any User Content at our sole discretion.

9. Disclaimers and "As-Is" Basis

10. Limitation of Liability

11. Indemnification

You agree to defend, indemnify, and hold harmless Imos Pizza and its respective officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or our services in a manner not authorized by these Terms;
• Your violation of any applicable law, rule, or regulation, including but not limited to consumer protection laws enforced by the Federal Trade Commission;
• Your infringement of any intellectual property or other rights of any third party;
• Any User Content you submit, post, transmit, or make available through the Website;
• Your negligence or willful misconduct;
• Any misrepresentation made by you in connection with your use of the Website.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any claim subject to indemnification without our prior written consent.

12. Privacy Policy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using the Website, you consent to our collection and use of your information as described in the Privacy Policy.

To the extent applicable, and depending on your state of residence, you may have rights under:

• The California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), if you are a California resident;
• Other applicable state privacy laws;
• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45, governing unfair or deceptive acts and practices.

For any privacy-related inquiries, please contact us at [email protected].

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which our principal place of business is located, without regard to conflict of law principles.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the applicable jurisdiction in the United States for the resolution of any disputes not subject to arbitration. You waive any objection to the laying of venue in such courts and waive any claim that such courts constitute an inconvenient forum.

Nothing in these Terms shall limit our right to seek injunctive or other equitable relief in any court of competent jurisdiction in connection with any breach or threatened breach of these Terms that may cause irreparable harm to Imos Pizza.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising from or related to these Terms or your use of the Website informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receiving your notice. If we are unable to resolve the dispute informally within that period, either party may proceed to formal dispute resolution as described below.

14.2 Binding Arbitration

Except for disputes that qualify for small claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or the use of the Website or services, shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the English language.

The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

YOU AND IMOS PIZZA EACH WAIVE THE RIGHT TO TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS ARBITRATION. ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITIES AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

14.3 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the applicable jurisdictional limits, provided the claim remains in small claims court and does not seek class or representative relief.

14.4 Waiver of Class Actions

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE ANY RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING AGAINST IMOS PIZZA. UNLESS IMOS PIZZA AGREES OTHERWISE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF CLASS OR REPRESENTATIVE PROCEEDING.

15. Term and Termination

These Terms shall remain in full force and effect while you use the Website or maintain an account with us. We reserve the right, in our sole discretion and without prior notice, to:

• Suspend or terminate your access to the Website and your account for any reason, including violation of these Terms;
• Refuse service to any person or entity at any time for any reason;
• Cancel or refuse any orders suspected to be fraudulent or in violation of these Terms;
• Discontinue or modify any aspect of the Website or our services.

Upon termination of your account or access, your right to use the Website and its services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law provisions.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion. Please note that certain information may be retained as required by applicable law or for legitimate business purposes.

16. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Imos Pizza. These links are provided solely as a convenience. We have no control over the content, privacy policies, or practices of any third-party website and assume no responsibility for their content, accuracy, or availability.

We do not endorse any products, services, or information offered by third-party websites linked to or from our Website. You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services.

We strongly advise you to review the terms and privacy policies of any third-party websites you visit, including any third-party payment processors, delivery platforms, or social media platforms associated with our services.

17. Changes to Terms of Service

We reserve the right to modify, update, revise, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by:

• Posting a prominent notice on our Website;
• Sending an email notification to the address associated with your account;
• Any other means we deem appropriate.

Your continued use of the Website following the posting of revised Terms constitutes your acceptance of and agreement to the updated Terms. If you do not agree to the revised Terms, you must stop using the Website and, if applicable, close your account. We encourage you to review these Terms regularly to remain informed of any updates.

We may also revise these Terms to reflect changes in applicable law, including changes to the California Consumer Privacy Act (CCPA/CPRA), Federal Trade Commission regulations, or other relevant federal or state legislation affecting our business operations.

18. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or arbitrator to be invalid, illegal, void, unenforceable, or contrary to applicable law, such provision shall be deemed severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall be construed in such a way as to give effect to the original intent of the parties to the maximum extent possible.

The invalidity or unenforceability of any particular provision of these Terms shall not affect the validity or enforceability of any other provision. If a court determines that any provision is invalid, illegal, or unenforceable, it may modify such provision to the minimum extent necessary to make it valid and enforceable in accordance with applicable law.

No waiver by Imos Pizza of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition, and any failure by Imos Pizza to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on the Website, constitute the entire agreement between you and Imos Pizza with respect to your use of the Website and our services. These Terms supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Imos Pizza regarding the subject matter hereof.

No oral modification of these Terms shall be binding. Any modification must be made in writing and duly executed by an authorized representative of Imos Pizza to be valid and enforceable.

20. No Waiver

The failure of Imos Pizza to enforce any right or provision of these Terms shall not be construed as a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default of the same or a different kind. All waivers must be explicit and in writing to be effective.

21. Force Majeure

Imos Pizza shall not be liable for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, fires, floods, earthquakes, governmental actions or restrictions, war, terrorism, labor disputes, power outages, internet outages, third-party service failures, or any other event constituting force majeure under applicable law.

In such circumstances, we will use commercially reasonable efforts to resume performance as soon as practicable and will notify customers of material disruptions to service through our Website or by email where feasible.

22. Accessibility

We are committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any content or functionality on our Website, please contact us at [email protected] so we can provide assistance or make necessary accommodations.

23. Electronic Communications

By using this Website and providing your email address or other contact information, you consent to receive electronic communications from us, including order confirmations, account notifications, and promotional messages (where you have opted in). You acknowledge that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

You may opt out of receiving promotional electronic communications at any time by following the unsubscribe instructions contained in such messages or by contacting us at [email protected]. Note that opting out of promotional messages will not affect our ability to send you transactional communications related to your orders or account.

24. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights under applicable law, or any aspect of our services, please contact us using the information below: